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Purchase, Promotional & Cancellation Policy
We understand that plans can change and appreciate as much advance notice as possible.
Cancellations and rescheduling: Appointments must be canceled or rescheduled at least 24 hours before the scheduled appointment time. Cancellations or rescheduling requests made less than 24 hours before the appointment, as well as missed appointments, are subject to a $35 fee. Advance notice allows us to offer the appointment to another customer who may be waiting.
Refunds: Purchases are not automatically refundable. Any refund approved by DexaFit Orlando after purchase is subject to a 10% administrative fee, except where otherwise required by law. A promotional discount that was not applied at checkout does not constitute an overpayment and is not eligible for a refund or account credit.
Promotional offers: Coupon codes must be entered and successfully applied at checkout to receive the advertised discount. Discounts cannot be applied retroactively. If a coupon code is not entered and applied before the purchase is completed, DexaFit Orlando will not issue a refund, credit, or price adjustment for the missed discount. This applies regardless of whether the customer intended to use or was eligible for the offer. Promotions are subject to their stated terms, eligibility requirements, and expiration dates and cannot be combined unless expressly stated otherwise.
Thank you for understanding and helping us keep appointments available for everyone in our community.
How to prepare for your visit
DexaFit Body Scan
Limit activity before your scan (no exercise please!)
Do NOT come in dehydrated
Please fast for at least two hours prior to your scan
Please wear workout clothes without any metal
You will be asked to empty your pockets and remove any significant amounts of metal (watch, belt, glasses, jewelry, etc.)
Small buttons or zippers that cannot be removed from clothing are fine
Please wear socks!
Do not have any gastrointestinal contrast, barium or other contrast medium, or radionuclides within 48 hours of your appointment.
VO2 Max Fitness Test
You must FAST a minimum of three hours before your test (only drink water)
Limit your activity before your visit (no exercise)
Get adequate sleep the night before
Refrain from taking any caffeine or stimulants the day of your test
Wear (or bring) workout clothes and athletic shoes
This test is done on a treadmill or bike (10-15 minutes at the most)
RMR Metabolism Test
You must FAST for a minimum of five hours (only drink water)
Limit your activity before your visit (no exercise)
Get adequate sleep the night before (test is ideally performed in the morning)
Refrain from taking any caffeine or stimulants the day of your test and avoid alcohol within 12 hours of it
Wear comfortable clothing. If you're scheduled for a VO2 test, you will need workout shoes and clothes
Workout, casual, or even business clothes are all acceptable, as you will just be relaxing in a chair.